LAZINESS BUILDS BRANDS

The Brand Is Worth More Than The Business

A while back, I was chatting with a friend who just started an NGO with a beautiful motive and wonderful ideas, but she needed to raise money through sponsors and donations. I told her to create a system to make it very easy for people to make donations online which would be much easier and faster. During our session, while doing the SWOT analysis for her organisation, I mentioned to her, 'LAZINESS BUILDS BRANDS!!! she flared up insisting she's not lazy, Laziness can never describe her and so much more in her defense. I thank God we were chatting that day, If it was a face to face meeting, I can almost bet she might have beaten me up that day. I later explained the concept and she understood.

Laziness builds the best multi-national brands till date. Laziness in brand building doesn't mean you as the brand should go weak with business implementation and activities. It rather means, the brand should do all the work for the customers and the only thing customers have to do is to fully rely on the brand to meet their needs without them going through any stress. Does that make sense?

Why do you prefer shopping on JUMIA?

Why do you prefer doing your searches on Google?

Why do you prefer buying/repairing your phones with SLOT?

or 

How did you become a fan of coca-cola?

Why do you like to eat Indomie noodles?

What makes noodles different from spaghetti?

The answers to these questions, are born out of laziness.

JUMIA - E-commerce site where you buy the best products from the comfort of even your toilet and only pay when they are delivered to your sitting room.

GOOGLE- Information database that has or links you to almost everything in the world, both past, future and present and is accessible from any internet enabled device.

SLOT- Trusted gadget merchant with excellent services and so many branches all over Nigeria with a good return policy and efficient warranty.

COCA-COLA- World re-known soda brand available everywhere in the world. Sold by every kiosk, bar, hawker etc. Even unconsciously, some people mention the name coke even when they intend buying another soda brand.

INDOMIE- Most popular noodles brand in Nigeria. Available in all stores, easy to prepare and comes in various sizes and flavors. 

Spaghetti has more nutrients than noodles, it's more filling and less expensive but because spaghetti would cook for nothing less than 30 minutes and it requires some cooking skills, Noodles is preferred by most.

All these brands understand the needs of their customers and work so hard to meet them while improving their services everyday to make their customers lazier and loyal.

Laziness builds brand Loyalty

In our own way, we are all lazy. What motivates me might not motivate you. We all have mood swings. For any brand to be successful, the brand needs to take it as a responsibility to ensure that even in times when the customer is psychologically unstable, your brand still comes first when they need your service. Such is achieved when customers can easily access your brands' products/services very fast without any stress. That way, even when competing brands arise, your customer remains loyal since its easier to purchase from you than your competition.

Put your customer's interest first.

In business, the interest hierarchy should go like this -CUSTOMER - SUPPLIER - EMPLOYEES - ENTREPRENEUR.

Your customers interest should always come first , hence the saying 'customers are always right'.

Your suppliers interest should come second, or else, you wont be able to meet up with customer demands and then customers start becoming unhappy.

Employees are next because they are the skeleton of your business, unhappy employees are less productive and less productive employees would reduce customer satisfaction.

If your customers, suppliers and employees are happy, business would be great.

The entrepreneur is happy.

Customers are lazy people who want all the work done for them. Entrepreneurs are hard working people who get paid to build a system that does all the work for them and satisfies a need.

If the entrepreneur becomes lazy, the customers have to become hard working, but since customers have the choice of patronizing competing brands, they won't get hard working, they would rather switch brands and subsequently, loyalty.

Don't strive to meet your customers half way - that only works for love stories.

Meet your customers 98% of the way, make 1% the neutral ground that holds the decision preference of the client and make the client only participate in 1% which is payment.

Laziness would make you a brand leader.

I wish you success in business.

Think WITTEE! Think Intelligence